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ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization) and ICE (the International Electoral Commission). This standard sets out requirements for organizations to establish, implement, maintain and continually improve a service management system (SMS). ...

Daftar Isi Apa Itu ITSM? Mengapa ITSM Penting? Proses ITSM ITSM, ITIL, dan DevOps ITSM ITIL DevOps Memahami IT Service Management (ITSM) menjadi salah satu langkah penting untuk memperbaiki kualitas layanan teknologi informasi dalam organisasi atau perusahaan Pernahkah kamu mencari informasi yang berkaitan dengan pelayanan teknologi informasi? Jangan kaget jika IT Service Management (ITSM) adalah ...

ITIL Guiding Principle adalah rekomendasi yang dapat dijadikan sebagai panduan bagi organisasi dalam pengelolaan layanan di semua situasi dan kondisi, termasuk jika ada perubahan tujuan, strategi atau struktur organisasi. Karena, Guding Principle bersifat universal dan berlaku dalam jangka panjang. Sehingga, organisasi yang akan menerapkan ITIL, dan biasanya tidak tahu harus mulai dari mana, sebaiknya membaca ...

An organization, including company, business unit or functional unit in a company such as IT, they must have strategy to run their organization, namely Strategic Plan. If this Strategic Plan is made for IT division, then it is called IT Strategic Plan. In organization, IT Strategic Plan has been known for a long time, some ...

To give depth understanding about IT Infrastructure Library (ITIL), first and foremost we have to understand the function of ITIL as an intact framework. Although many of you already know about some aspects of ITIL, for instance: Service Desk Manager who has depth understanding about Service desk, and IT Manajer who expert about IT planning ...